To all our customers,
I hope that you and your families continue to stay safe and well. This update follows our last email of 20th April 2020.
Michael Irwin and I are now on site full time almost everyday. We have been steadily lifting, antifouling, painting, polishing and launching as much as possible – the extra space at the ‘back’ of the car park is proving invaluable. Working with a reduced staff has meant that a few maintenance jobs have fallen behind schedule but we will catch up once we are able to. One completed maintenance job to note is the skip compound has moved about 10m to allow the hoist access.
With some restrictions already starting to be lifted – local tips and additional retailers opening and more and more cafes and restaurants offering takeaway services – perhaps an end is in sight. We eagerly await to hear the forthcoming plans for lifting lockdown restrictions and to welcoming you all back to the marina.
With this in mind we have devised and have started to implement plans to ensure social distancing rules for customer and staff safety. Screens will shortly be fitted to the shop by local firm Bay Plastics (who are also an excellent source for replacement yacht window plastics). When we are allowed to fully open we will operate at a two customers at a time maximum for the foreseeable future and we ask you to maintain the 2 meter distancing rule when in the shop and if queuing to enter.
Wherever possible please pay by card or bacs. Cash for small amounts is fine but other than for annual berthing we will not be accepting cheques. We are in the process of sourcing antibacterial gels for the shop to help everyone shop with confidence and all facilities will be thoroughly cleaned with antibacterial sprays daily. The key cupboard will be sprayed in disinfectant, we will remove any electric fobs.
For diesel deliveries staff will have gloves but with the current difficulty in sourcing a reliable source for masks you may be asked to step inside your cabin whilst we supply fuel. Similar social distancing will be required for gas bottle collection.
We are waiting on further clarification with regards to the toilet and showerblocks. Most likely we will have to close a number of cubicles which will lower capacity and ensure a safe distance. We are looking into what long term solutions we can implement but ask that everyone use the facilities with consideration for others.
Once we’re boating again, should you require assistance please stay on board your boat while we take your lines. Once tied up we will leave you to sort warps and fenders in full.
Please also remember to bear in mind social distancing rules in relation to any contractors working on your boats in the coming months. As a small gesture, to support our local contractors, we have decided to waive the usual contractors fee certainly until next April.
On a separate note, we are no longer Tohatsu dealers. If you have any servicing needs we can direct you towards a number of mechanics or the main importers in Lymington are always on hand to assist. We still believe they are the best outboard engines available and we wish them every success. We may revisit our options with them in the future.
For now, back to launching and lifting. We are steadily working our way through the list of those already booked in. If you would like to secure a booking please get in touch. The telephone still diverts to my mobile and I am available to answer any queries on 01665 712 168 or email firstname.lastname@example.org. We very much look forward to welcoming you back to the marina in the not too distant future. Take care and stay safe.
Karl and The Team