Customer Satisfaction Questionnaire – the results!

Thank you to all of you who took the time to complete the customer satisfaction questionnaire and provide us with such valuable feedback.

We are incredibly proud that:

• 100% of you rated staff helpfulness and staff knowledge as “good” or “very good”

• 99% of you rated the cleanliness and maintenance of the toilets and showers as “good” or “very good” and

• 96% of you are “very likely” or “extremely likely” to recommend Amble Marina to a friend

As a small, family run business we try very hard to provide a professional and personal service and I would like to take this opportunity to say a big thank you to the team – Linda, Margaret, Ben and Mick for their enthusiasm, energy and commitment.

You have told us that you would like to attend events organised by the Marina. I am pleased to announce dates for two summer Berth-Holders BBQs – one to mark the start and one to mark the end of what I am sure will be a busy and enjoyable summer season.

The first BBQ will be held on Saturday 2nd July from 12 – 3pm and the second on Sunday 28th August from 12pm – 3pm. We will provide food and soft drinks but should you wish to bring your own alcohol please do so. Coquet Yacht Club would be pleased to welcome you after the BBQ. We hope you and your families can attend. Please either email or drop in to / call the office to let us know if you will be attending so that we have a good idea of numbers.

As well as the Annual Big Fish Competition running from April to October we also have two more Mini Fishing Competitions coming up on Saturday 16th July and Saturday 13th August. For further details of these competitions please see the notices on site or pop in to the office.   

A high percentage of you told us how much you would value boat hoist / dock yard facilities on site and I am delighted to tell you that planning permission for such a development is progressing well. We will keep you up to date with further changes and improvements to be implemented as a result of the comments we have received.

Your invaluable feedback helps us to shape the services and customer experience we provide and to ensure that all who stay with us enjoy their time here.

Thank you again.

Karl Brunton